Refund policy

Last updated: July 2025

We want you to love your RIA LOPES ACTIVEWEAR pieces. If something isn’t quite right, we’re here to help.

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

We accept returns for:

Exchange
Store credit
Full refund (excluding original shipping costs)

To be eligible, your item must meet the return requirements below.

Return Requirements

To ensure your return is accepted, please make sure:

Items are unworn, unwashed, and in brand-new condition
No marks or stains (e.g. makeup, deodorant, spray tan, pet hair)
Items are returned in their original packaging with all tags attached

RIA LOPES ACTIVEWEAR reserves the right to refuse returns that do not meet these conditions.

Sale Items

All discounted items are final sale. We do not offer refunds on sale items, but we do offer store credit.

During sale periods, if your requested exchange is out of stock, we will issue store credit instead.

Return Shipping

Customers are responsible for return shipping costs.
We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.
If you're requesting an exchange, we’ll cover the shipping cost of sending the new item to you.

How to Start a Return or Exchange

Please contact us via our contact page with your order number and reason for return. We’ll guide you through the next steps.

Processing Time

Once we receive your return, please allow 1–2 business days for processing. You’ll receive a confirmation email once your return has been reviewed and your refund, store credit, or exchange has been issued.

Refunds may take 5–7 business days to appear in your account, depending on your payment provider.

Exchanges

We’re happy to exchange items for a different size or style, subject to availability. If the item you want is out of stock, we’ll issue store credit.